Chatbots are becoming increasingly popular among enterprises as a way to adopt AI technology. These AI-powered chatbots can help companies automate their day-to-day operations and improve customer experiences across touchpoints. According to various surveys and reports, the adoption rates of chatbots are expected to almost double over the next two to five years, with chatbots currently representing the top use of AI in enterprises.
Enterprise chatbots can simplify complex tasks and transactions, allowing businesses to automate customer service and provide personalized service to customers. They can also act as personal assistants to team members, improve the customer and employee experience, and simplify user interaction with complex ERP systems and integrated applications. AI chatbots have emerged as transformative tools with cognitive capabilities that reshape how businesses operate, making them invaluable assets for modern enterprises. However, it is important to consider the factors that impact customer experience when using AI-based chatbots through automation.