Chatbots can significantly benefit education industry companies by providing instant support and assistance to students. They can act as teaching assistants, offering smart feedback and instant help, thereby increasing student engagement. According to a survey by Fryer and Carpenter, 211 students reported positive experiences while interacting with an education-focused chatbot. Moreover, chatbots can simplify the lives of professors, students, and administrative departments by answering routine queries, leaving educators with more time to focus on advanced questions and other important tasks. In fact, in 2019, the education industry was among the top five industries profiting from chatbots, highlighting its proactive approach to technology adoption.
Furthermore, chatbots can provide a technological advantage to educational institutions, improving results by making education more accessible and engaging. For instance, Botsify is a leading chatbot in education that presents learning subjects to students through text, images, and videos in a conversational style format via Messenger. This creates an interesting form of education that has proven to be effective. Moreover, chatbots can also streamline customer support processes for education industry companies, improving communication and satisfaction among students and staff. Tiledesk, for example, offers chatbot solutions for educators and learners that can improve student engagement and satisfaction. Overall, chatbots can transform learning and eLearning by providing a personalized and engaging learning experience, making education more accessible and efficient.