Fintech chatbots are becoming increasingly popular in the financial industry due to the rapid digital evolution and the need to meet the needs of digital-native consumers. Some popular fintech chatbots include Eno by Capital One, which was launched in 2017 as the first natural language chatbot from a US bank, and Tidio, an all-in-one customer service platform that offers AI-powered chatbots to improve customer engagement in real-time.
Other notable fintech chatbots include those by Eastern Peak, which provide a secure communication channel with diverse authentication systems and encrypted chats, and Yellowai, which is transforming the industrial standards of business communication, customer support, and the overall face of financial institutions. Additionally, there is a growing trend towards voice-enabled chatbots in finance, due to the increasing popularity of smart speakers and voice assistants. These chatbots offer benefits such as providing customer support, answering FAQs, and even selling products and services.