AI chatbots and human customer service representatives have several key differences. One of the main differences is their ability to handle a high volume of customer inquiries. AI chatbots can handle a large number of inquiries simultaneously, while human customer service representatives can only handle one inquiry at a time. This allows AI chatbots to provide instant responses to customer inquiries, resulting in a better customer experience.
Another key difference between AI chatbots and human customer service representatives is their emotional intelligence. Humans have the ability to understand emotions and respond in a personalized, empathetic way, which is invaluable in customer-facing roles. Human customer service agents can have meaningful conversations with customers to get to the root of their issues and provide an appropriate solution. On the other hand, AI chatbots do not have this ability and can only provide pre-programmed responses.