A banking chatbot is a software application that can conduct online chat conversations via text, in lieu of providing direct contact with a live human agent. It uses predefined conversation flows, natural language processing and machine learning to interpret customer requests. Some potential use cases for a banking chatbot include sending money, setting up or cancelling payments, charging up prepaid cards, paying off credit card bills, generating leads, assessing leads, providing customer service, offering personalized customer service, managing accounts and providing transactional assistance. Chatbots can also be integrated into a bank's website and used to enhance customer service by providing quick and efficient responses to customer inquiries. As chatbots become more integrated throughout a bank's departments and services, conversational AI chatbots will work in partnership with human agents, truly living up to the term virtual agent.