Chatbots and artificial intelligence (AI) are related but distinct concepts. Chatbots are software programs designed to simulate human-like conversations, typically used for customer service or other interactive applications. They often rely on predetermined rules and scripts to respond to user inputs. In contrast, AI refers to a broader field of technology that enables computers to perform tasks that typically require human intelligence, such as learning, problem-solving, and decision-making.
While some chatbots may incorporate AI techniques like natural language processing to understand user inputs, not all chatbots are considered true AI. Conversational AI, on the other hand, is a more advanced form of AI that can engage in more complex and personalized dialogues, drawing on a deeper understanding of language and context. Conversational AI systems can analyze large datasets, identify patterns, and automate tasks in a more sophisticated manner than traditional chatbots. The key difference lies in the depth and flexibility of the system's capabilities, with conversational AI exhibiting a higher level of artificial intelligence compared to rule-based chatbots.