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Which chatbot platform is most widely used in businesses today, and why
Dialogflow (formerly known as API.ai) - This platform is developed by Google and allows businesses to build conversational interfaces for various platforms, including Google Assistant, Facebook Messenger, and more.
Amazon Lex - This platform is provided by Amazon Web Services (AWS) and allows developers to build conversational AI interfaces for various applications, including chatbots, voice assistants, and mobile apps.
Microsoft Bot Framework - This platform is developed by Microsoft and allows developers to build conversational AI interfaces for various platforms, including Skype, Slack, and Microsoft Teams.
IBM Watson Assistant - This platform is developed by IBM and allows businesses to build conversational AI interfaces for various applications, including chatbots, voice assistants, and mobile apps.
Rasa - This platform is an open-source conversational AI platform that allows developers to build and train their own chatbots.
These platforms provide businesses with various features and tools to create and deploy chatbots that can handle customer inquiries, provide support, and perform other tasks. The choice of platform depends on the specific needs and requirements of the business.
It's worth noting that chatbots are becoming increasingly popular in various industries, including customer service, marketing, human resources, and operations. According to a survey by Harvard Business Review, 23% of companies are already using chatbots for customer service, and 41% expect to use them in the next two years. Additionally, chatbot statistics for 2024 show that chatbots help 55% of businesses generate high-quality leads, and the average chatbot gets about 35-40% of people to respond.
In conclusion, the most widely used chatbot platform in businesses today is likely to be a cloud-based platform that utilizes AI and ML technologies to provide automated customer support and other services. The choice of platform depends on the specific needs and requirements of the business.
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